In the vast world of web hosting, Liquid Web continues to stand at the top—not just in terms of service quality, but also when it comes to its premium pricing. But the big question is: does their high price truly reflect the value they offer?
Let’s find out if Liquid Web’s cost is justified by the quality and range of services they provide. Is what you’re paying for really worth it in terms of performance, features, and support?
While Liquid Web is one of the most expensive hosting providers out there, this post will take a closer look at their VPS service offerings to determine if the price is truly worth it—specifically in terms of performance, features, and customer support. This review is based entirely on my experience using their VPS service intensively, so I’ll be focusing only on that.
Overview of Liquid Web
Liquid Web was founded in 1997, during a time when internet access in the United States was still limited. Initially established as a shared hosting company in Holt, Michigan, it has since evolved over more than two decades into a leading provider of managed hosting solutions.
Today, Liquid Web is headquartered in Lansing, Michigan, and serves over 500,000 customers across more than 150 countries. The company specializes in services such as Virtual Private Servers (VPS), dedicated servers, and cloud hosting, catering primarily to small to medium-sized businesses, e-commerce platforms, and digital agencies that require robust and reliable hosting environments.
Their core offerings include:
- Cloud Hosting Solutions
- Managed VPS Hosting
- Dedicated Servers
- Managed WordPress Hosting
My thoughts on their customer support?
Liquid Web is known for its fast customer support—in fact, it’s one of their main selling points, with agents responding to your inquiry in under a minute. But in my experience, they’re only that quick on the first message. Sometimes, your follow-up message takes up to two minutes to get a reply. It’s a small thing, but they do respond quickly when you explain your problem.
I’d say their support is a huge help, especially for beginners in hosting who want to focus on growing their business.
KNOWNHOST VS LIQUIDWEB VPS EXPERIENCE
Previously, I utilized a KnownHost VPS for my website, equipped with 6GB of RAM, priced at approximately $40 per month. This plan required an additional fee for a cPanel license, as I was unfamiliar with other control panels at the time. KnownHost’s VPS plans start at $40/month for 6GB RAM, with optional cPanel licensing .
As my website’s traffic grew, the server began to struggle with the increased demand, leading to frequent downtimes. I frequently contacted their support team, who eventually recommended implementing LiteSpeed to enhance performance. After agreeing to this suggestion, I noticed a significant improvement in my website’s speed and stability.
However, as user numbers continued to rise, the website’s performance issues resurfaced. Upon consulting KnownHost’s support again, they advised upgrading to a higher-tier VPS plan. Before committing, I decided to explore other hosting providers to see if a better solution existed.
During my research for a hosting service with robust support, I discovered Liquid Web. After initiating a chat with their support team, they recommended their 4GB RAM VPS plan. I mentioned my current 6GB RAM setup with KnownHost, but they assured me that their 4GB plan could handle my website’s demands efficiently.
I proceeded to purchase Liquid Web’s 4GB RAM VPS plan, which cost me around $120 per month. This higher price was due to their managed services and the inclusion of a cPanel license. In comparison, KnownHost’s 6GB RAM VPS plan was priced at approximately $80/month, offering higher specifications at a lower cost. Liquid Web’s pricing for a 4GB RAM managed VPS plan starts at $55.50/month, with cPanel licenses available as an add-on .Liquid Web
Despite the higher cost and lower specifications, I experienced fewer downtimes with Liquid Web. Although I wasn’t well-versed in server configurations at the time, their managed services ensured my website remained stable and performed well.
Currently, I no longer use Liquid Web’s VPS services. The primary reasons are the high costs and my improved ability to manage servers independently. Nonetheless, I can attest to the quality of Liquid Web’s services, especially for business owners focused on growth who prefer not to handle server maintenance themselves.
